Terms and Conditions

Man With a Van Woolwich Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Woolwich provides removal, collection, delivery, and related services to private and business customers. By making a booking, you agree to be bound by these Terms and Conditions, which apply to all services carried out within Woolwich and surrounding areas, as well as any other locations within the United Kingdom that we agree to serve.

If you do not agree to these Terms and Conditions, you should not make a booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means the operator of Man With a Van Woolwich providing removal and related services.

1.2 "Customer" or "you" means the person, firm, or organisation that books or uses the services of the Company.

1.3 "Services" means any removal, man and van, transportation, delivery, collection, loading, unloading, packing, or related activity carried out by the Company.

1.4 "Goods" means any personal belongings, furniture, equipment, stock, or other items that the Company is requested to handle, move, or transport.

1.5 "Premises" means the collection address, delivery address, or any other property where Services are provided.

1.6 "Contract" means the agreement between the Company and the Customer consisting of these Terms and Conditions and the confirmed booking details.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers, including but not limited to local collections and deliveries, house and flat moves, office moves, and transport of single or multiple items.

2.2 The specific Services to be provided will be set out in the booking confirmation based on the information you provide, including property type, access details, size of move, and distance to be travelled.

2.3 The Company reserves the right to refuse to carry any Goods which, in its sole discretion, it considers to be hazardous, illegal, unsafe, or unsuitable for transport.

3. Booking Process

3.1 Bookings may be made by you providing full details of the required service, including but not limited to:

(a) Collection and delivery addresses

(b) Date and preferred time of the move or transport

(c) Description and approximate quantity of Goods to be moved

(d) Details of access at all locations, including any stairs, lifts, parking restrictions, or long carries

3.2 A booking is only confirmed once the Company has accepted your request, agreed the date and time, and provided confirmation of the price or pricing basis. The Company may decline any booking at its discretion.

3.3 You are responsible for ensuring that all information provided at the time of booking is accurate and complete. The Company will rely on this information to allocate suitable vehicle size, manpower, and time. Additional charges may apply if the information provided is inaccurate or incomplete and results in extra time, journeys, or resources being required.

3.4 Any changes to your booking, including date, time, addresses, or volume of Goods, must be communicated to the Company as early as possible. Changes are subject to availability and may result in revised charges.

4. Prices and Quotations

4.1 Prices may be provided as fixed quotations or as hourly rate estimates, depending on the nature of the job and the information supplied at the time of booking.

4.2 Quotations are based on the details you supply. They may be amended if:

(a) The Services required differ from those originally described

(b) Access is significantly more difficult than advised

(c) Additional items or stops are added

(d) Delays beyond the Company’s control occur, such as waiting for keys or restrictions on access

4.3 Any additional waiting time, extended loading or unloading time, or extra mileage may be charged at the Company’s standard rates.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the move or transport.

5.2 The Company may require a deposit at the time of booking, particularly for larger removals, long-distance moves, or bookings at peak times. Any required deposit will be notified to you before confirming the booking.

5.3 Payment methods and any surcharges for particular methods will be advised by the Company. You must ensure that sufficient funds are available to pay all charges when due.

5.4 For business customers, the Company may agree alternative payment terms, which will be confirmed as part of the booking. Where such terms are not met, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs incurred in collecting overdue payments.

5.5 The Company is entitled to withhold delivery of Goods or suspend Services if payment is not made when due.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by notifying the Company. Any cancellation or amendment is only effective when acknowledged by the Company.

6.2 The following cancellation terms generally apply unless otherwise agreed:

(a) If you cancel more than 48 hours before the scheduled start time, any deposit may be refundable at the Company’s discretion, subject to administrative charges.

(b) If you cancel less than 48 hours but more than 24 hours before the scheduled start time, the Company may retain part or all of the deposit or charge a cancellation fee to cover allocated resources and lost work.

(c) If you cancel less than 24 hours before the scheduled start time, the Company reserves the right to charge up to 100 percent of the agreed price.

6.3 If you are not present at the agreed location at the agreed time, or if access is not available due to your act or omission, this may be treated as a late cancellation and subject to the charges above.

6.4 The Company may cancel or reschedule your booking due to events beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, or accidents. In such cases, the Company will seek to offer an alternative time or date. The Company is not liable for any consequential loss you may incur due to such cancellation or rescheduling.

7. Customer Responsibilities

7.1 You are responsible for:

(a) Ensuring that the Goods are properly packed and protected, unless you have requested and paid for packing services

(b) Ensuring that all items to be moved are ready for loading when the Company arrives

(c) Providing safe and adequate access to all Premises

(d) Arranging suitable parking for the Company’s vehicle at all locations, including any necessary permits or permissions

(e) Complying with any regulations or rules applicable at the Premises, such as building access rules or parking restrictions

7.2 You must not ask the Company’s staff to do anything which may reasonably be considered unsafe, illegal, or outside the scope of the agreed Services, including work at unsafe heights or the disconnection of gas or electrical appliances unless explicitly agreed and carried out by a competent person.

8. Excluded and Restricted Items

8.1 The Company does not carry the following items unless expressly agreed in writing:

(a) Hazardous, dangerous, or explosive materials

(b) Perishable or temperature-sensitive goods

(c) Illegal goods or substances

(d) Cash, jewellery, precious metals, or valuable documents

(e) Live animals or plants

8.2 If any prohibited or unsafe goods are found among your Goods, the Company may refuse to move them, and you may be charged for any time, costs, or losses incurred as a result.

9. Liability and Limits

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is limited as set out below and is based on the understanding that you may arrange your own insurance if you require greater protection.

9.2 The Company’s liability for loss or damage to Goods, whether caused by negligence, breach of contract, or otherwise, shall be limited to a reasonable amount per item or per job, as notified or agreed with you, and shall not exceed the value of the specific item or the overall contract price, whichever is lower.

9.3 The Company is not liable for:

(a) Loss or damage arising from your failure to pack Goods properly, unless packing services are provided by the Company

(b) Damage to Goods where the Goods are already defective, fragile, or inherently susceptible to damage

(c) Loss or damage arising from wear and tear, gradual deterioration, or inherent defects in the Goods

(d) Loss or damage to items such as flat-pack furniture that are not designed to be moved assembled

(e) Any indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity

9.4 The Company is not liable for delays or inability to complete the Services caused by circumstances beyond its reasonable control, including but not limited to traffic, road closures, parking issues, severe weather, or delays in obtaining keys or access.

9.5 Any claim for loss or damage must be notified to the Company as soon as reasonably practicable and in any event within 7 days of completion of the Services. You must provide reasonable evidence of the loss or damage claimed.

10. Waste, Disposal, and Environmental Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier unless specifically agreed and licensed to do so.

10.2 The Services do not include the removal or disposal of household rubbish, building waste, hazardous materials, or any items requiring specialist disposal, except where this has been explicitly agreed and is compliant with relevant regulations.

10.3 You are responsible for identifying any items that require disposal and for ensuring that their disposal is lawful and in accordance with environmental legislation. The Company may refuse to transport any waste or items that appear to be intended for unlawful disposal.

10.4 Where the Company agrees to remove items for disposal, such items will be taken to authorised facilities or recycling centres where possible. Additional charges may apply for disposal services, which will be agreed before the work is carried out.

11. Access, Parking, and Congestion Charges

11.1 You are responsible for ensuring adequate parking and access for the Company’s vehicle at all locations. Any parking charges, congestion charges, tolls, or penalties incurred as a result of carrying out the Services may be added to your final bill.

11.2 If the Company is unable to park reasonably close to the Premises due to restrictions or lack of arrangements, additional charges may apply for extra time and distance required for carrying Goods.

12. Subcontractors

12.1 The Company reserves the right to use agents or subcontractors to perform all or part of the Services. Where subcontractors are used, these Terms and Conditions will still apply.

12.2 The Company will exercise reasonable care in selecting any subcontractors and will remain responsible for the overall performance of the Contract.

13. Complaints

13.1 If you have any concerns or complaints about the Services, you should raise them with the Company as soon as possible, preferably on the day of the service so that any issues can be addressed promptly.

13.2 The Company will review your complaint and may request additional information or evidence. The Company aims to resolve complaints fairly and within a reasonable timeframe.

14. Data Protection and Privacy

14.1 The Company will collect and use your personal data only for the purposes of arranging and delivering the Services, handling payments, and managing any related enquiries or complaints.

14.2 Your details will be handled in accordance with applicable UK data protection laws. The Company will not sell your personal data to third parties.

15. Variation of Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.

15.2 Any variation of these Terms and Conditions must be agreed in writing by the Company.

16. Severability

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be treated as deleted, and the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any Contract between the Company and the Customer, are governed by and construed in accordance with the laws of England and Wales.

17.2 You and the Company agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms and Conditions or the Services provided.

By proceeding with a booking and using the Services of Man With a Van Woolwich, you confirm that you have read, understood, and agree to these Terms and Conditions.