Privacy Policy

Man With a Van Woolwich Privacy Policy

This Privacy Policy explains how Man With a Van Woolwich collects, uses, stores, and protects personal data of its customers in the Woolwich area. It also describes your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all customers and prospective customers who use, or consider using, our services in the Woolwich area.

Who We Are

Man With a Van Woolwich is a provider of van, moving, and related transport services operating in the Woolwich area. For the purposes of data protection law, Man With a Van Woolwich is the controller of the personal data described in this policy, which means we decide how and why your data is processed.

Personal Data We Collect

We collect and process personal data that is necessary to provide our services and to run our business. The types of personal data we may collect include:

Identification and contact details such as your name, postal address, service address, and general location in the Woolwich area.

Contact information such as your preferred communication details and any other contact information you choose to provide when you make an enquiry or booking.

Service information such as details of your requested move or transport job, collection and delivery addresses, property access details, dates and times of services, and any instructions you provide.

Payment and transaction information such as payment method details you share with us and records of payments made for services, excluding full payment card numbers where third party payment processors are used.

Communication records such as emails, messages, call notes, and any feedback or complaints you send us in the course of using our services.

Technical and usage data such as information about how you contact us online, including basic device or browser data and log details, where this is necessary to operate our website or online booking forms.

How We Collect Personal Data

We collect personal data directly from you when you contact us to request a quote, make a booking, or communicate with us in any way about our services. This may be done by phone, through online forms, or through other communication channels.

We may also receive personal data from third parties in limited circumstances, for example where an agent or another person organises a service on your behalf and provides your details so that we can complete the booking.

Lawful Basis for Processing

We rely on the following lawful bases under data protection law to process your personal data:

Contractual necessity. We process personal data to enter into and perform a contract with you, including taking steps at your request before a contract is made. This covers most of our activities related to providing quotes, managing bookings, carrying out moves, and handling payments.

Legitimate interests. We may process personal data where it is necessary for our legitimate interests or those of a third party and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, maintaining business records, preventing fraud, and handling routine customer service queries.

Legal obligations. We process certain personal data to comply with legal and regulatory requirements, such as tax, accounting, and record keeping obligations.

Consent. In some situations we may ask for your explicit consent before processing your data, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this policy.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services, including responding to your enquiries, providing quotes, confirming bookings, carrying out moves and transport jobs, and managing any follow up work.

To communicate with you, including sending service confirmations, reminders about upcoming jobs, updates about any changes or delays, and responses to your questions or feedback.

To process payments, handle invoices, and keep appropriate financial and transactional records for accounting and taxation purposes.

To manage our business operations, including scheduling jobs, allocating vehicles and staff, planning routes, and improving how we deliver services in the Woolwich area.

To maintain security, prevent fraud and misuse of our services, and protect our rights, property, and safety as well as those of our customers and staff.

To comply with legal and regulatory obligations and to respond to requests from public authorities when we are legally required to do so.

Data Retention

We keep personal data only for as long as is necessary for the purposes described in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In general, we retain customer and booking information for a period that allows us to manage ongoing services, handle any queries or disputes, and meet our tax and record keeping obligations. This will usually be for several years after the end of your last service with us, in line with applicable statutory limitation periods and regulatory requirements.

When personal data is no longer needed for these purposes, we will either delete it securely or anonymise it so that it can no longer be associated with you.

Data Processors and Sharing of Personal Data

We may share your personal data with trusted third parties who act as processors on our behalf. These service providers are only permitted to use your data in accordance with our instructions and for the purposes we specify. Examples of such processors include:

Payment processing providers who handle card or electronic payments for our services.

IT and hosting providers who support our website, email, and data storage systems.

Business support providers such as accountancy or administrative services that help us manage our records and finances.

We may also share personal data with other third parties where required by law, in connection with legal claims, or where it is necessary to protect our rights or the safety of our staff and customers.

We do not sell your personal data to third parties.

International Transfers

Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include using standard contractual clauses or ensuring that the destination country has an adequate level of data protection as determined by relevant authorities.

Data Security

We take reasonable technical and organisational measures to protect the personal data we hold from unauthorised access, loss, misuse, or disclosure. These measures may include access controls, secure storage, and staff awareness of data protection responsibilities.

While we take steps to secure your data, no system can be completely secure. You are also responsible for taking reasonable steps to protect your own information when you communicate with us.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man With a Van Woolwich customers in the Woolwich area, subject to certain conditions and exceptions. Your rights include:

Right of access. You can request a copy of the personal data we hold about you and information about how we process it.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data.

Right to erasure. You can ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction of processing. You can ask us to restrict the processing of your data in certain circumstances, such as where you contest its accuracy or object to its processing.

Right to data portability. In some cases, you may be able to obtain your personal data in a structured, commonly used, and machine readable format and request that we transfer it to another controller.

Right to object. You can object to certain types of processing, including processing based on our legitimate interests, and to any direct marketing we may carry out.

Where we rely on consent as our lawful basis, you also have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before you withdrew it.

How To Exercise Your Rights

If you wish to exercise any of your data protection rights, or if you have questions about this Privacy Policy or how your data is handled, you can contact us using the contact details provided on our main customer information materials or website. We may need to verify your identity before responding to your request to protect your privacy and security.

You are also entitled to raise concerns with your local data protection authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we have an opportunity to address your concerns directly.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we handle personal data, or legal requirements. Any updates will apply from the date of publication. We encourage you to review this policy periodically so that you remain informed about how we protect your personal data as a customer of Man With a Van Woolwich.