Terms and Conditions for Man With A Van Woolwich

These Terms and Conditions set out the basis on which Man With A Van Woolwich provides removal, transport, and related carrying services to customers. By making a booking, the customer agrees to be bound by these terms. They are intended to create a clear and fair agreement between the service provider and the customer, covering the booking process, payment obligations, cancellations, liability, waste handling, and the law that applies to the contract.

In these terms, references to “we”, “us”, and “our” mean the service provider operating the Woolwich man and van service. References to “you” and “your” mean the customer, client, or person requesting the service. These terms apply whether the work involves a single item, part-load transport, house moves, office items, furniture delivery, or other similar carriage services, unless a separate written agreement states otherwise.

Nothing in these terms affects your statutory rights under UK consumer law where those rights cannot lawfully be excluded or restricted. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Please read these terms carefully before confirming a booking.

Booking Process
All bookings are subject to availability and are only confirmed once we have accepted the request. A booking may be made by phone, email, online form, or any other communication method we make available from time to time. The customer must provide accurate and complete details, including the collection and delivery addresses, access conditions, item description, approximate volume or weight, preferred dates and times, and any special handling requirements.

We may provide an estimate or quotation based on the information supplied by the customer. Any estimate is valid only for the stated period, if one is given, and may change if the information provided is incomplete, inaccurate, or later found to differ from the actual job. If the job changes materially on arrival, we reserve the right to revise the price, refuse the additional work, or adjust the service schedule. For example, where a van and man service in Woolwich is booked for ground-floor access but the load must be carried multiple flights of stairs, the price or timing may need to be amended.

The customer is responsible for ensuring that the booking details are correct. By confirming the booking, you confirm that you are authorised to arrange the work and that the goods or items to be moved are lawfully in your possession or control. We may refuse a booking if we reasonably believe that the request is unlawful, unsafe, unsuitable, or outside the scope of our service. We may also decline to carry items that are prohibited, dangerous, or excessively heavy without prior arrangement.

All items must be ready for collection at the agreed time unless we have agreed otherwise in writing. Delays caused by the customer, poor access, lack of parking, failed entry arrangements, or incorrect information may result in waiting charges or a revised arrival window. Where necessary, the customer must obtain permission for vehicle access, parking, loading, unloading, or use of lifts and communal areas. The customer should also ensure that fragile items are suitably packed and that any items requiring special care are clearly identified in advance.

We reserve the right to send a vehicle of suitable size and to allocate staff or equipment appropriate to the booked job. This may include adjusting the number of attendants, vehicle type, or route used. If the customer requests additional tasks not included in the original booking, such as dismantling, reassembly, or carrying item(s) beyond the agreed scope, these tasks may be charged separately if we agree to perform them.

Payments
Unless otherwise agreed, payment is due in full at the time stated in the quotation, on completion of the work, or before collection where prepayment has been requested. We may accept payment by bank transfer, card, cash, or other methods we have approved. For business customers, invoice payment terms may be offered at our discretion and must be honoured by the due date. Late payment may result in interest, administration charges, or suspension of future bookings, subject to applicable law.

All prices are quoted in pounds sterling unless stated otherwise and may be subject to VAT where applicable. Any surcharge, such as congestion-related charges, waiting time, parking fees, tolls, permit costs, or extra labour due to access issues, may be added to the final invoice if they are reasonably incurred in performing the service. You must pay all undisputed sums promptly. If payment is made by a third party, the customer remains responsible for ensuring that payment is received in full.

Where a deposit is required, the booking will not be treated as secure until the deposit is received. Deposits may be non-refundable in certain circumstances, especially where work is booked at short notice or bespoke arrangements have been made. However, any deposit policy will be applied fairly and in accordance with consumer law. If we agree a fixed price, that price applies only to the stated job description and assumptions. Additional items, access problems, or changes to the scope may alter the amount payable.

Cancellations and Amendments
If you need to cancel or amend a booking, you should notify us as soon as possible. Cancellations made with sufficient notice may not incur a charge, but cancellations made close to the scheduled time may be subject to a fee to cover lost time, staff allocation, and vehicle scheduling. The amount charged, if any, will be reasonable and proportionate to our likely loss and any work already performed.

If we arrive at the agreed time and cannot complete the work because you are unavailable, the address is inaccessible, the load is not ready, or the required information is materially incorrect, we may treat this as a late cancellation or failed booking and charge accordingly. Where we have already incurred costs, such as congestion, parking, or labour costs, those amounts may also be recovered where lawful. In the event of weather, road closures, vehicle breakdown, or other circumstances beyond our control, we may reschedule the job without liability for consequential loss.

We may cancel or suspend a booking if carrying out the work would breach the law, create an unsafe condition, exceed the capacity of the vehicle, or expose our staff to risk. In such cases, we will aim to give notice where possible and may offer an alternative date. If a booking is cancelled by us for reasons within our control and no alternative can be offered, any advance payment for the undelivered portion of the service will be refunded, subject to deductions already lawfully due for work completed.

Liability
We will exercise reasonable care and skill in providing the service. However, our liability is limited to losses that are foreseeable and directly caused by our breach of these terms or by our negligence. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. For all other claims, our liability shall be limited to the amount paid or payable for the relevant service, unless a higher limit is agreed in writing.

We are not responsible for pre-existing damage, inherent defects, or damage resulting from poor packing, unsuitable containers, hidden faults, or the customer’s own handling. Unless we have agreed in writing to pack or protect items, the customer is responsible for ensuring that goods are adequately prepared for transit. Man and van Woolwich work often involves moving items through narrow entrances, stairways, or shared areas, and some risk of minor scuffs, marks, or incidental contact may arise even when care is taken. We will not be liable for such ordinary and unavoidable risks where we have acted reasonably.

We are not liable for loss of profit, business interruption, loss of expected savings, indirect loss, or consequential damage. Any claim for damage or loss must be notified to us within a reasonable time after delivery or, if the issue was not immediately discoverable, within a reasonable time after discovery. The customer must provide evidence of the claim, including photographs, receipts, or other relevant information, and must allow us a reasonable opportunity to inspect the item and assess the matter.

Waste Regulations
Where our service includes the removal of unwanted items, waste, or surplus materials, both parties must comply with applicable UK waste law, including the duty of care requirements. The customer must ensure that any waste presented for collection is described accurately and does not include prohibited or hazardous materials unless we have expressly agreed to handle them and all legal requirements are met. We are not a waste disposal operator for unlawful materials and may refuse to transport any item that would breach environmental, health, or transport regulations.

If waste is being removed as part of a clearance or disposal job, the customer must disclose whether the items contain electrical equipment, fridges, batteries, chemicals, sharp objects, asbestos, clinical waste, or other controlled materials. Additional charges may apply for special handling, segregation, or lawful disposal. We may request prior notice, documentation, or declarations before accepting certain categories of waste. The customer remains responsible for the lawful ownership and correct description of the goods until they are collected.

Where appropriate, waste transfer documentation or equivalent records may be completed in line with legal requirements. The customer must not ask us to dispose of waste illegally, fly-tip, burn, abandon, or misdescribe items. If we suspect that a load includes unlawful waste or prohibited goods, we may stop the job, notify the relevant authorities where required, and charge for any work already completed. We reserve the right to reject any item or load that does not comply with environmental or transport law.

Customer Responsibilities
The customer must cooperate with us in good faith and provide all information reasonably needed to perform the service safely and efficiently. This includes notifying us of heavy items, fragile goods, pets, children, restricted access, security requirements, and any time-critical constraints. The customer should ensure that all drawers, doors, lids, and moving parts are secured and that personal, confidential, or valuable contents are removed where appropriate. We do not accept responsibility for items left inside furniture unless we have explicitly agreed to check and secure them.

The customer is also responsible for obtaining any consents or permissions needed from landlords, neighbours, managing agents, or building management, where relevant. If our staff are asked to wait while such permissions are obtained, waiting time may be charged. If a booking involves carrying items from or into premises with limited access, the customer must ensure that the route is clear and safe. We may refuse to continue if conditions become unsafe or if we are asked to undertake work that would put people, property, or vehicles at unreasonable risk.

Insurance
We maintain insurance cover appropriate to the nature of our services, but insurance does not remove the customer’s duty to pack, declare, and prepare goods appropriately unless we have expressly agreed to do so. Any insurance claim may be subject to the insurer’s requirements, evidence standards, and exclusions. We will cooperate reasonably with any valid claim, but no admission of liability shall be made unless agreed in writing by us or required by law.

Variation of Terms
We may update these terms from time to time to reflect changes in law, business practice, or service arrangements. The version in force at the time of booking will generally apply to that booking, unless a later change is required by law or agreed by both parties. No variation of these terms shall be effective unless made in writing or clearly communicated by us in a durable form.

If any term is interpreted by a court or competent authority, it will be interpreted so as to be lawful and effective to the fullest extent permitted. Any failure by us to enforce a term on one occasion does not waive our right to enforce it later. You may not transfer your booking or rights under these terms to another person without our prior written consent. We may assign or subcontract elements of the service where reasonably necessary, while remaining responsible for the performance of the contracted service in accordance with these terms.

Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute unless applicable consumer law requires otherwise. If a claim is brought by a consumer, any mandatory rights relating to venue or jurisdiction under law will be respected.

By proceeding with a booking, you confirm that you have read, understood, and accepted these terms. The agreement between the parties will consist of the booking details, the quotation or confirmation we provide, and these Terms and Conditions. Together, they form the full contract for the relevant service unless a written variation is agreed. Thank you for choosing a professional man with a van service in Woolwich.